![]() If the system is still unable to communicate, proceed to the next step. With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". ![]() If you are installing or upgrading PowerChute Business Edition with no UPS attached, and you are asked to manually choose either a DB9 or an RJ45 port: choose the DB9 port.ġ. Some UPS devices have both the DB9 and RJ45 port types (e.g. ![]() For USB communications, the cable must be USB-IF certified. Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer. If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.ģ. Check that the PowerChute Business Edition Agent service is running, named "APC PBE Agent".Ģ. Resolution: Troubleshooting Communications on Windows ![]() See resolution / troubleshooting for list ![]()
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